The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
Your Complete, Ready-To-Use Vertical Solution
Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience.
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Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience.
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Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
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Hitachi AX for Consumer Goods
Supply and demand chain transparency
Synchronize demand data from retailers with supplier and production availability. Utilize this data to more effectively forecast need and schedule production, thus enabling your team to make fast and accurate decisions based on changes in demand or disruptions in supply.
Advanced supply chain management
Automate inventory control and warehouse processes to help move goods efficiently to distribution centers and stores. Be better equipped to negotiate with retailers about product costs, timing, and product placement.
Track sales and inventory based on key performance indicators (KPIs). Calculate delivery dates for complex orders using a mix of cross-docking, internal movement, and vendor-ordering activities. Automatically calculate delivery dates based on predefined trade parameters.
Improve operational efficiency
Streamline operations on the shop floor and beyond, including research and development, administration, product life-cycle management, and customer service by automating processes and integrating project, customer, and financial information.
Support global design teams
Shorten time to market for new product innovations by integrating processes and managing programs effectively. Deliver lower-cost products quickly and enhance customer satisfaction by enabling global collaboration of design, integrating innovation into the manufacturing process, and collaborating effectively with suppliers, partners, and customers.
Control your processes from start to finish
Track items from the time of materials purchase to the time of production and sale with lot and location control. Retrieve data easily to respond to recall notices or queries about how the item was engineered and where it may currently be in use.
Hitachi CRM for Consumer Goods
Market Share Analysis
Compare total customer purchasing power to your projected share of the market in order to manage your growth goals with a better understanding of your actual versus forecasted revenues, contract profitability and costs, and cross–sell and up-sell opportunities.
Data Integration and Automation
Integration with Material Resource Planning, Supply Chain Management, and Enterprise Resource Planning systems allows for a complete 360-degree view of the customer, including historical information so you can automate quote processes to decrease the time it takes to generate orders.
Standardized information within CRM helps resolve product issues by tracking information such as specific batches, facilities, and supply chains in order to validate information and detect errors and complaints.
Social Media Insights
Analyze and act on market intelligence from social conversations, including measurement of sentiment across a wide array of social channels in addition to tracking product, brand, competitor and campaigns globally and in real time to gain a true understanding of their customers and their business across the social Web.
Develop and track initiative launches, new product launches, white label plans, contracts and more while keeping track of in-store promotion and brand compliance management from store audits so you can support sales teams in their joint business planning with retailers.
Hitachi CRM Essentials
Hitachi CRM Essentials helps you achieve a successful CRM implementation more quickly and at a lower cost. It provides an extensive library of plug-ins, controls, and customizations that enable you to meet all of your industry and business requirements.
– Hitachi CRM Essentials includes:
- Business Rules Engine
- Agent Desktop
- Portal Framework
- User Adoption Solution
- Editable Grid
- Hierarchy Visualizer
- CRM + SharePoint Enhancement
- Plug-In Library
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Add the Right Team and Approach to Your Industry Solution Equation
Designed for Success
Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.
Flexible Services Approach
We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.
All In Subscription or Hybrid Services + Subscription
The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.
Now we use our ERP and CRM systems to see how different markets are doing, how the franchise business is growing, whether some stores have stronger visual merchandising or different promotional marketing programs, and other valuable input.
VPhillip R. Kennedy, Director of Information Technology, Pandora Jewelry
Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.
Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.
You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.
The Power of 3
Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.