Industry Cloud for Retail

The Microsoft Cloud Hitachi Solutions Software Expert Services Ongoing Support
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Your Complete, Ready-To-Use Vertical Solution

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Vertical Solutions

Each Industry Cloud is powered by the Microsoft Cloud plus Hitachi Solutions’ vertical specific software. We leverage years of experience and expertise with Microsoft AX, CRM and Business Intelligence to build solutions that hit the sweet spot for each vertical and provide an incredibly simplified experience. > Read more…

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Expert Services

Our approach to implementation ensures results by focusing on your business goals. We help prepare your organization to successfully adopt and leverage new systems and capabilities. Our own project delivery methodology ensures quality, manages risk and promotes efficiency so you can drive value for your business by utilizing our vertical solutions and experience. > Read more…

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Ongoing Support

Success is a journey which doesn’t end at go-live. Our dedicated support teams reside in multiple countries to ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management. > Read more…

Hitachi AX for Retail


Hitachi AX for Retail Powerful Merchandising Icon

Powerful Merchandising

Maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

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Omni-Channel Management

Gain full visibility and control across all channels by providing a universal shopping experience for customers in brick and mortar stores, online ecommerce sites, mobile devices, and social channels. Cross-channel scenarios, such as buy online and pickup in store, also add to heightened customer convenience and satisfaction.

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Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

Hitachi Loyalty Management

Hitachi Loyalty Management Dashboard Screenshot

Customer Award Management

Personalize awards rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels including web, POS, in-store, and phone orders.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.

Hitachi Loyalty Management Rich Customer Profiling Screenshot

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

Customer Self-Service

Empower your customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

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Marketing and Promotions Campaign Reports

Robust dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

Hitachi Solutions Ecommerce

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Powerful Merchandising

Play to your customers’ interests by highlighting products based on their shopping habits with powerful cross-selling and up-selling features.

Responsive Web Design

Reach customers on all devices with an online store that automatically understands which device the shopper is using and adapts its design and resolution to the size of that screen.

Hitachi Solutions Ecommerce Search Engine Optimization Screenshot

Search Engine Optimization

Native search engine functionality improves search engine optimization for your web store by using SEO URLs, SEO product pages, landing pages, page tagging, alternate tags, detailed product content, product reviews, and integration with Google Analytics.

Hitachi Solutions Ecommerce B2B-and-B2C-Functionality Screenshot

Rich Customer Profiling

Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

B2B and B2C Functionality

Serve B2B and B2C customers with customer-specific pricing, on account and purchase order-based orders, multiple users per customer account, customer segmentation, and customer, address, and order imports from other third-party systems.

Hitachi Solutions Ecommerce Global-Reach-and-Scalability Screenshot

Data Security

Eliminate credit card fraud with encryption features certified by the PCI Security Standards Council.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

Expert Services
Add the Right Team and Approach to Your Industry Solution Equation

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Designed for Success

Our field proven implementation approach is based on years of helping clients transform their organizations with enhanced processes and enterprise software optimization. With every client relationship and project our focus is on your business goals. We collaborate to define improved processes, build and deploy capabilities to optimize those processes, measure results and move forward with continuous improvements.

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Flexible Services Approach

We help ensure your success with the Hitachi Solutions Industry Cloud by getting the right team of experts into the mix at the right time. Our project leaders and consultants act as guides to help your implementation along by using the project approach that best matches your business model, the skills of your team and your specific requirements. Our approach can flex from classic waterfall to agile to a hybrid in between depending on the approach that you are most comfortable with.

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All In Subscription or Hybrid Services + Subscription

The Hitachi Solutions Industry Cloud can include a range of expert services like integration, data migration, custom development or a complete ERP, CRM or BI implementation from top to bottom. We can wrap subscription pricing around any services and include it into your Industry Cloud subscription or you can subscribe and pay for services separately. We’re flexible. Our goal is to make sure our pricing and subscription matches your needs.

We chose Microsoft Dynamics AX based on the system’s ability to improve our productivity, efficiency, and adaptability in order to meet the growing demands of our operations and our customers.
Richard Yee, President of Goldilocks Bakeshop, Inc.
Goldilocks Bakeshop, Inc. Logo

Ongoing Support

Our dedicated global support teams ensure that issues are resolved in the quickest possible timeframe so you can stay focused on your business. Our breadth and depth of knowledge provides continuous support ranging from troubleshooting, deployment and environment management.

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Personal Attention

Hitachi Solutions’ ongoing support provides personalized attention through in-house functional and technical Microsoft AX, CRM and BI experts available via phone, email, Skype, whatever works best for you when you need us.

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Predictable Cost

You stay connected with a dedicated pool of Microsoft experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

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The Power of 3

Experience has taught us that the right team of three can cover the breadth of information required to keep a system live and thriving. We build our support teams right and support them with our global resources.

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